Create a high-impact learning experience to enhance decision-making skills under pressure.
Dufferin County is responsible for ensuring the health and safety of its residents. The County’s Emergency Plan requires collaboration between emergency services across the area to keep residents safe in the event of a crisis situation.
To support training for emergency service personnel, the County held an Emergency Management Forum in September 2016. The forum attracted nearly 300 people from all levels in crisis response roles, from entry-level workers to senior municipal leaders.
Crisis thinking was identified as a key theme at the Emergency Management Forum. The County wanted to offer a 3-hour workshop aimed at building crisis-thinking skills, focusing on helping attendees respond better to stress when making decisions under pressure. Dialectic was brought in to help Dufferin County build an immersive learning experience – one that stood out from the average conference presentation – to teach these skills.